Volvo Trucks Taps AI for Adaptive Maintenance, Uptime Enhancements as Part of Blue Service Contract

Nashville, TN, Oct. 14, 2024 (GLOBE NEWSWIRE) — Volvo Trucks North America has unveiled significant enhancements to its Blue Service Contract, a dealer-managed preventive maintenance solution designed to maximize fleet uptime and efficiency. Powered by proprietary artificial intelligence (AI) models, the adaptive maintenance system adjusts service intervals dynamically based on factors such as fuel consumption, idle time, and oil samples. This data-driven approach replaces traditional static intervals with customized and optimized schedules, ensuring the right maintenance at the right time. By consolidating services into fewer planned stops, the system maximizes uptime for customers and keeps trucks on the road longer. The announcement was made at the American Trucking Associations’ (ATA) 2024 Management Conference & Exhibition in Nashville, Tennessee.

With the highly adaptive Blue Service Contract, customers benefit with service schedule optimization, bundling services into one stop, leading to reduced operating costs. Conversely, if a truck has seen unusually demanding conditions for a prolonged period of time, the adaptive maintenance AI model will recommend service sooner, reducing the likelihood of unplanned downtime. In both scenarios, uptime is improved, resulting in better economic outcomes for customers. Dealers proactively schedule service visits using connectivity within the Blue Service Contract, allowing customers to focus on business growth while knowing maintenance is being managed efficiently to keep trucks in peak operating condition. 

These new features are enabled by Volvo Trucks’ integrated connectivity solutions, which monitor the entire truck that is connected to the 24/7 Volvo Trucks Uptime Center. This allows fleet managers and their dealers to monitor and manage trucks in near real-time. The Blue Service Contract leverages this connectivity and ensures that the service bay, technician, and all necessary Volvo genuine parts are on-hand when the truck arrives at the dealership, expediting service and returning the truck to the road quickly. This service is available throughout Volvo Trucks’ expansive dealer network, regardless of where the truck was purchased.

“There have been substantial improvements in service intervals in our products over the years. We find that many fleets are over-maintaining their trucks, which can be costly. Applying AI to optimize maintenance intervals based on truck specs, operating conditions and actual use ensures our customers can maximize the uptime of their Volvo trucks,” said Magnus Gustafson, vice president connected services, Volvo Trucks North America. “The Blue Service Contract leverages the integrated connectivity of our trucks and incorporates our uptime services to provide customers with a simplified and more effective maintenance solution. This connectivity is a defining feature of Volvo trucks, including on the all-new VNL, the most connected truck ever built.”

In addition to adaptive maintenance, the Blue Service Contract now offers increased flexibility, allowing customers to choose specific services covered under their contract. New contract service options include fuel filters, valve adjustments, pickup and delivery, truck washes, DOT inspections, additional chassis lubes, and other add-on services, providing a white glove experience for drivers and fleets. These services can be customized for individual trucks, enabling operators to create a tailored fleet management strategy that makes their job simpler and hassle-free.

The Blue Service Contract can be paid via ACH, FleetPreferred or as part of truck financing through Volvo Financial Services in fixed monthly payments with no interest expense. The Blue Service Contract is available on all Volvo trucks that are 2023 model year and newer. During launch activities for the all-new Volvo VNL, customers reported a day of downtime represented a revenue loss of between $800 and $5,000 underscoring the importance of optimized maintenance.

Volvo Trucks continues to onboard dealer locations with training and sales support, to ensure they can offer the Blue Service Contract and bring all these benefits to customers. Dealer management groups such as Bruckner’s Truck & Equipment (13 locations), Vanguard Truck Centers (10 locations), Nextran Truck Centers (8 locations), Bergey’s Truck Center (6 locations), Nacarato Truck Centers (6 locations), McMahon Truck Centers (3 locations), Tri-State Truck Center (3 locations), Northwest Equipment Sales and others, are among the growing list of certified Blue Service Contract dealers.

To learn more about Volvo Trucks North America and the Blue Service Contract, visit the company website.

High-resolution images associated with this press release and others are available at https://press.volvotrucks.us/.

For further information, please contact:

Kyle Zimmerman

Public Relations Manager, Volvo Trucks North America

[email protected]

(704) 677-9757

Volvo Trucks North America, headquartered in Greensboro, North Carolina, is one of the leading heavy-duty truck manufacturers in North America. Its Uptime Services commitment is delivered by a network of nearly 400 authorized dealers across North America and the 24/7 Volvo Trucks Uptime Center. Every Volvo truck is assembled in the Volvo Trucks New River Valley manufacturing facility in Dublin, Virginia, which meets the internationally recognized ISO 9001 standard for quality, 14001 standard for environmental care and holds a dual ISO 50001/Superior Energy Performance certification at the platinum level, indicating a sustained excellence in energy management. Volvo Trucks North America provides complete transport solutions for its customers, offering a full range of diesel, alternative-fuel and all-electric vehicles, and is part of the Volvo Trucks global organization.

Volvo Trucks supplies complete transport solutions for discerning professional customers with its full range of medium- and heavy-duty trucks. Customer support is provided via a global network of dealers with 2,200 service points in about 130 countries. Volvo trucks are assembled in 12 countries across the globe. In 2023 approximately 145,000 Volvo trucks were delivered worldwide. Volvo Trucks is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The group also provides complete solutions for financing and service. Volvo Trucks’ work is based on the core values of quality, safety and environmental care.

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• Volvo Trucks North America Blue Service Contract

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